Community Support Managers

Certified Indigenous[1] community support managers administer and implement a variety of front-line assistance programs and community services, for those who are caught up in the gaps in the social determinants of health resulting from the colonial process and the ongoing impact of the current dominant sociopolitical system. 

Inuit, First Nations and Metis community support Managers are skilled professionals who in collaboration with their staff, work alongside members of troubled communities, inspiring them, supporting them, and offering them guidance and opportunities for initiating social change and making improvements to their own community. They promote safe, inclusive, and nurturing environments where their clients’ abilities can shine.  Essentially, they help individuals, families and communities to help themselves.

Manager of Community Support are responsible for cultivating a strong customer community in public forums, identifying and strengthening relationships with community advocates, and promoting and growing that community.  They are often expected to show that their programs and services are effective and may use evaluations to identify opportunities to improve their programs, such as providing mentorship and assessments for their staff. Most managers are involved in recruiting, hiring, and training new staff members.

The ICBOC horizontal laddering certification system allows certified members who are changing job or their career orientation, to have the accumulated knowledge and skills that is recorded in their ICBOC certification records, transferred to an application for a different certification.  Many standards and requirements across the ICBOC range of certifications are transferable. Please contact ICBOC’s Registrar if you are contemplating a certification switch.

ICBOC’s vertical laddering certification system allows Certified Community Support Managers at level I to upgrade to level II, provided they satisfy the standards and requirements for that certification level. Community Support Managers who have obtained their certification at level II, are eligible to apply for the Community Support Supervisor certification. It is, however, mandatory to satisfy all the standards and requirements of this higher certification, in particular in terms of the requisite length of work experience, the education/training requirements, the cultural and professional competencies, and core functions proficiencies.

Once you have decided on the type of certification you are applying for (Inuit-specific or indigenous), we recommend you select and download the relevant summaries of standards and requirements (for level I and for level II) so you can determine which certification level fits your situation. This will guide you as to which application package you need to download and complete. All these clickable documents are listed below:

Inuit Specific Certifications

Summary of Standards and Requirements – Certified Inuit Community Support Manager Level I

Summary of Standards and Requirements – Certified Inuit Community Support Manager Level II

Application Package – Certified Inuit Community Support Manager Level I and Level II

Indigenous Specific Certifications

Summary of Standards and Requirements – Certified Indigenous Community Support Manager Level I

Summary of Standards and Requirements – Certified Indigenous Community Support Manager Level II

Application Package – Certified Indigenous Community Support Manager Level I and Level II

Other Documents

ICBOC Workforce Capacity Development Model

2020-2021 ICBOC Global Certification System

 

 

 [1] ICBOC offers Inuit-specific community support certifications as well as Indigenous community support certifications for First Nations and Metis workers. These latter certifications are also offered to mainstream or other workers provided they are employed in an indigenous setting